📦 Shipping & Returns Summary

At TailorWoodHaven, we're dedicated to delivering handcrafted furniture that brings warmth and character to your space. Here's what you need to know:

🚚 Shipping Information

We proudly offer free worldwide shipping to most regions, including the U.S., Canada, and the EU. Orders are delivered via trusted carriers like UPS, FedEx, and DHL.

• Each piece is made-to-order, so processing times may vary depending on complexity.
• Once shipped, delivery times depend on your location and chosen method.
• For full details, view our Shipping Policy.

🔄 Return & Exchange Policy

Because our furniture is handmade to order, returns are only accepted if we made an error.

• Custom orders are non-refundable unless they arrive damaged or defective.
• If there's an issue, please contact us immediately with photos and details.
• We recommend recording your unboxing to help with any claims.
• Read our full Return & Refund Policy.

What you will receive

In the package: disassembled floating shelf board(s), T-shaped metal brackets, and screws
Via email: a step-by-step assembly guide video

What you will need

Drill, Screwdriver, Level, Hammer, Pencil, Measuring tape

General steps (the assembly video for each floating shelf will be sent to you after our dispatch):

Measure the Holes on the Shelf
Begin by measuring the distance between the two pre-drilled holes located at the back of your floating shelf. This measurement is crucial to ensure that the wall brackets are positioned correctly and aligned for a secure fit.

Mount the Brackets to the Wall
Mark the spots on your wall using the measurement you just took. Use a level to confirm the brackets will sit perfectly straight. Drill holes at the marked positions and insert the screws to firmly fix the T-shaped brackets into place. Make sure the brackets are stable and anchored properly, as they will carry the weight of the shelf and any items you display.

Attach the Shelf to the Brackets
Slide the floating shelf onto the installed brackets by carefully inserting the brackets into the pre-drilled holes. Push the shelf all the way until it sits flush against the wall. Check again with a level to ensure the shelf is perfectly straight.

Final Check
Gently press down on the shelf to test its stability. If there is any movement, tighten the screws or adjust the placement until the shelf feels firm and secure. Clean the surface and your floating shelf is ready to be styled.

Modular Design for Large Items:

For large or non-solid pieces like tree bookshelves, console tables..., the final product will be crafted in modular sections with seamless wooden joints to ensure both easy assembly and visual continuity. This may not apply to floating shelves or solid-slab tables

Slight differences from listing photos may occur:

Each item is made individually by hand, and natural wood variations ensure that no two pieces are exactly alike. We will send you progress updates with images during the crafting process and only ship with your approval

Standard Dimensions & Custom Requests:

• The default shelf depth for tree bookshelves is approximately 6 inches (15 cm).
• For floating shelves, table tops, and other parts, we will determine thickness to ensure proper strength and durability.
• If you have specific requests regarding these dimensions, please note them clearly at checkout so we can accommodate where possible.

Floating Shelf Pricing:

Prices listed for floating shelves refer to individual units only — not sets, unless otherwise specified