FAQ

Don’t worry—we’re here to help! Sometimes packages may be left in a safe place or with a neighbor. We recommend:

1. Wait 24 hours – Deliveries are sometimes scanned early or may arrive shortly after.
2. Check nearby areas – Look around doorsteps, mailrooms, or with building management.
3. Contact your local carrier – They may have more details on the delivery location.

If your package still hasn’t appeared after 24 hours, let us know, and we’ll assist you further. For more details, see our Shipping Policy.

We take great care in packaging every item securely, but in the rare event your shelves arrive damaged, we’re here to help.

To ensure the fastest and smoothest resolution, please record a video while unboxing your order. This serves as important proof and helps us determine whether the issue was caused during transit or prior to shipping.

You can find detailed guidelines for handling shipping issues in our Shipping Policy. If the damage is confirmed and documented properly, we will collaborate with you to find the best solution — whether that's a replacement, partial refund, or other arrangement, depending on the situation.

How long does delivery take?
We ship with leading international couriers to ensure fast and secure delivery. Depending on your location and the nature of your order, we use:

• UPS
• FedEx
• DHL

You will be provided with a tracking link once your order leaves our workshop.

Before shipping, we work closely with you through updates and confirmations to ensure you're happy with every detail. Once the product has been shipped and received, we unfortunately cannot accept returns due to preference changes — but rest assured, we leave very little room for surprises (unless you like surprises, in which case we’ll add a bow).

Don’t worry, because we’ll keep you up to date in every production stage, from shaping to painting. Ensure that you’re satisfied with the product before receiving it.

But please note that the finished product will look approximately 95% like the advertised image, as we closely follow the same design and craftsmanship. However, due to the natural variations in wood grain, color, and texture, each piece has its own unique character.

Yes, we do! Just let us know the exact dimensions you need, and we’ll craft your custom corner shelves to fit beautifully into your space.

We use hidden steel brackets to support our shelves. All you need to do is mount the bracket to the wall, and the shelf will slide securely into it — giving it a clean, seamless “floating” look.

Our 10-inch deep floating shelves can typically support 10 - 20 kg (22–44 lbs) — depending on how they’re installed and the type of wall they’re mounted on.

For optimal strength:

• Mount directly into wall studs when possible
• Use heavy-duty anchors for drywall installations
• Distribute weight evenly along the shelf

If you’re unsure about your wall type or need guidance, feel free to reach out — we’ll help you get it right.

The tree trunk itself is free-standing and not attached to the wall, maintaining its natural and rustic look. However, the shelves must be wall-mounted to ensure they are firmly and securely supported.

This setup allows the piece to be both visually striking and highly functional, safely holding your books and decorative items.

Absolutely! Most of our furniture is screw-free. For items like floating shelves or the shelf of the tree branch bookshelf, you’ll only need to wall-mount the bracket — a simple process we guide you through with step-by-step instructions included in your package.

Yes — most of our pieces are designed with smart, tool-free assembly in mind. Moving house doesn’t mean leaving your furniture behind. We even send you a short instruction video so you can rebuild it faster than you can say “Allen wrench".

We offer 7 premium finishes:

• Natural South American Walnut – rich, warm, and full of character - best picked
• Charcoal – a deep gray-black for bold modern interiors
• Sand – a light and breezy tone that pairs well with minimal spaces
• Cherry – a warm reddish-brown, great for classic or cozy homes
• White Oak – clean and elegant with Scandinavian vibes
• Coal – a soft black with matte texture, subtle and sophisticated
• Sell – a rustic blend with vintage undertones

💡 Tips for choosing:

• To preserve the natural beauty of your furniture and bring organic warmth into your home with Natural Stain—the perfect choice for an authentic, timeless finish.
• If your room is bright and neutral, try Cherry or Charcoal for contrast
• For warm, earthy interiors, Walnut or Sand will blend beautifully
• For modern or minimal spaces, go with White Oak or Coal

Still unsure? Message us a photo of your interior — we’d love to help you choose.

Our finishes include natural oils, eco-friendly varnishes, and matte coatings — all designed to highlight the rich grain of the wood while offering long-lasting protection. We’re happy to tailor the finish to your preference during the customization process.

Whether you prefer a rustic matte look or a more refined satin touch, just let us know — we’ll guide you through the best option for your needs and style.

Choosing the right finish depends on both your personal style and how the furniture will be used. Here’s a quick guide to help you decide:

🌿 Natural Oils - Best picked for most customers

• Look: Enhances the raw beauty of wood with a soft, natural matte look.
• Best for: Rustic interiors or those who love an organic, hand-rubbed feel.
• Care: May need occasional re-oiling to maintain richness.

🌱 Eco-Friendly Varnishes

• Look: Slightly more sheen than oil, with great clarity in the grain.
• Best for: Daily-use furniture like shelves or vanities.
• Care: Low maintenance, easy to clean.

✨ Matte Coatings

• Look: Smooth, modern finish with a subtle velvety feel — no glare.
• Best for: Contemporary spaces or customers who want a soft, refined surface.
• Care: Durable and moisture-resistant.

Still not sure?Let us know more about your interior color palette, lighting, and where the piece will go. We’ll help you pick the finish that not only protects your furniture but also brings out its character in your space.

We primarily use South American Walnut — a richly grained hardwood with natural durability and rustic charm. Each piece showcases unique patterns that make your furniture truly one-of-a-kind.

Yes, South American Walnut (also known as tropical walnut) is a premium hardwood known for its strength, durability, and resistance to wear over time. With proper care, it can last for decades. Its dense grain structure also makes it less prone to warping — a perfect material for long-lasting handcrafted furniture.

Yes, our wood is responsibly and ethically sourced. We love trees — we just happen to love giving them second lives as beautiful, functional furniture. It’s sustainability with soul.

Yes! For floor-based items like our tree branch bookshelf, we can customize the bottom of the unit to fit around your baseboard, ensuring it sits flush against the wall.

Just provide your baseboard height and depth when placing your order, and we’ll make the adjustments for a seamless look.

Yes. Every item in our shop is entirely handcrafted by skilled artisans. No mass production, no shortcuts — just dedicated craftsmanship that ensures the quality, detail, and uniqueness of each piece.

Absolutely! For custom request please click here.

Custom work is one of our specialties. Just send us your vision, dimensions, or reference photos — and we’ll work closely with you to bring your idea to life, tailored perfectly to your space and preferences.

While we don’t provide in-person installation services, all our wall-mounted products come with the required hardware and step-by-step mounting instructions. Most customers find the process simple and hassle-free.

Need help choosing the right mounting method for your wall type? Just send us a message — we're here to assist

Yes, we do! Whether you’re outfitting a home, office, or boutique hotel, we’re happy to work on larger quantities — and we offer tiered discounts depending on volume. Let’s talk!

We’ll keep you in the loop with photo updates at key stages of production — from shaping to finishing — so you can see your piece coming to life. We want you to be thrilled with the result before it ships, not just after it arrives.

Absolutely! You’re welcome to request photos at any time during production. We consider you part of the creative journey — think of us as your personal workshop on speed dial (well, email).

While we don’t currently send physical samples, we’re happy to share high-resolution images of previously crafted items in the color or finish you're considering. It’s a great way to get a feel for how the finish interacts with real wood grain — no guesswork involved.

We accept Shop Pay, PayPal, and Google Pay for a fast, secure, and hassle-free checkout experience. These platforms ensure both buyer protection and a smooth transaction every time.

You can cancel your order within 1 hour of placing it. As for modifications, we may still accept changes during the production process, depending on the stage. If the requested modifications are too significant, there may be additional costs involved. Feel free to reach out, and we’ll do our best to accommodate your request.

Yes, we do have a return and refund policy. Please refer to the full details here.

Oh no, we’re so sorry to hear that, please follow below steps to resolve this together:
1. Send us an email to hello@tailorwoodhaven.com with title: “Return Request – Wrong Item/Size – Order #[Your Order Number]”

2. Submit required documents:

• A photo of the full item you received
• A photo with visible measuring tape showing the actual size
• A screenshot or confirmation email of your original order (we can also verify this)
• A photo of the packaging label
• Full unboxing video

You can find more detail in our Return and Exchange Policy.

Please help us to resolve this with you by doing the following steps:

1. Send us an email to hello@tailorwoodhaven.com with the title: “Return Request – Design Mismatch – Order #[Order Number]”
2. Provide us with following documents:

• Photos or video clearly showing the issue
• Screenshots or PDF of the approved design/spec sheet (if applicable)
• Close-up photos of specific areas (e.g. color, shape, joint, etc.)
• Full unboxing video

You can find more information in our Return and Refund Policy

Please help us to resolve this with you by doing the following steps:

1. Send us an email to hello@tailorwoodhaven.com with the title: “Return Request – Defect – Order #[Order Number]”
2. Provide us with following documents:

• Photos or videos clearly showing the issue
• Photos showing the overall product and the specific defect
• Full unboxing video

You can find more information in our Return and Refund Policy

Our rustic furniture is crafted from natural South American Walnut and finished with care — but like all real wood pieces, it appreciates a little love to stay beautiful for years. Here are some care tips:

Cleaning

• Use a soft, damp cloth to wipe the surface. Avoid harsh chemicals or abrasive scrubbers.
• For stubborn spots, a mild soap solution works fine — just be sure to dry the area afterward.
  
  

Humidity & Temperature

• Keep furniture away from direct heat sources (like radiators) and extreme humidity to prevent warping or cracking.
• Use a humidifier or dehumidifier if needed, especially in areas with strong seasonal shifts.

Spills

• Wipe up spills promptly to avoid water stains or moisture damage.
• Coasters and mats can help protect the finish from hot cups, oils, or heavy use.

Sunlight

• Avoid prolonged exposure to direct sunlight — it may cause fading or discoloration over time.

Outdoor Use

• Our pieces are designed for indoor use. Avoid placing them outdoors or in constantly damp areas.
• If furniture arrives slightly moldy due to transit humidity (rare but possible), simply wipe with a damp cloth and allow it to dry fully in a ventilated space.

Wood is a living material — even after it’s been cut and crafted, it breathes with its environment. Our South American Walnut is air-dried and professionally treated to reduce moisture sensitivity. However, like any solid wood, it may experience minor expansion or contraction depending on your home’s humidity. To keep your piece looking sharp for years to come, we recommend placing it in a climate-controlled space and avoiding extreme swings in temperature or moisture (no saunas or desert caves, please).

While we don't have a public showroom, we're happy to discuss your project virtually or over the phone. Feel free to contact us to arrange a consultation.

You can reach us via email at hello@tailorwoodhaven.com or call us at (647) 608-1571. Our team is here to help with any questions or concerns you may have.

We are proudly based in Canada, with production carried out by skilled artisans in Vietnam. Our team manages both design and logistics to ensure smooth delivery worldwide.